Return Policy

A brand new watch can be returned for a full refund within 30 days of delivery. Please email us at support@mgtha.com to organise the return. Once we receive it back and verify it is unworn, the return will be processed and a full refund will be issued. Return postage must be paid for by the customer. Please post to:

20 Heddington Close, Trowbridge, Wiltshire, BA14 0LH

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@mgtha.com.

Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@mgtha.com and send your item to: 20 Heddington Close, Trowbridge, Wiltshire, United Kingdom BA14 0LH.

Shipping
To return your product, you should mail your product to: 20 Heddington Close, Trowbridge, BA14 0LH

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

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